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App not working on LG G7

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‎01-13-2019 10:03 - last edited on ‎01-14-2019 06:22 by Fitbit Moderator

‎01-13-2019 10:03 - last edited on ‎01-14-2019 06:22 by Fitbit Moderator

I have a LG G7 and recently updated my phone and now my app won't work. It doesn't keep track of anything. Says my Bluetooth is off. It's turned on. How do I fix this problem?

 

 

Moderator edit: Clarified subject

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2 REPLIES 2

‎01-14-2019 06:21

‎01-14-2019 06:21

Welcome to the Forums @amartin070.

 

Thanks for bringing this up.

 

This might be happening because the LG G7 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

 

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

 

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

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‎01-14-2019 11:34

In response to LanuzaFitbit

‎01-14-2019 11:34

Do you plan to make it work for LG G7 ?

I have the same problem.

Now my watch in unusable.

 

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