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App not working won't open

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‎06-22-2019 06:16

‎06-22-2019 06:16

My app will not open or delete. I have tried turning phone off, deleting app. Nothing works. The app icon is gray and doesn't show up in my apps on my phone. It doesn't show up in my installed apps on google. Not sure what to do next. I can't reinstall it also.

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‎06-23-2019 06:24

‎06-23-2019 06:24

Hello @Laurie..R.

 

Thanks for bringing this up and sharing all of those details on the matter.

 

In this case I'd like to ask you to share some screenshots of the gray icon that you mentioned. That should help us better understand what is going on. Also, are you getting some sort of error message when you try to uninstall the app? Is this happening with any other app?

 

I look forward to your reply.

Lanuza | Community Moderator

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