App quit syncing

[Shebr605]

I have a Charger HR. Have had no problems u til today. My tracker is tracking but my app would think sync. I have a Samsung Galaxy S6. It's been working until this afternoon.

[K9dancer]

I have an Alta and the last time I was able to get it to sync was 6:16 yesterday afternoon. I have a Galaxy S5 Neo and never had a problem till last night. It also won't sync on my iPad either. I know the tracker is working because the display is showing steps, distance, etc. Seems the problem started when Fitbit updated their dashboard? Help!

[Shebr605]

I ended up resetting my FitBit. Didn't make sense to me because my FitBit was working too. Just wouldn't sync to app. But after resetting twice it has worked since.



Sent from my Verizon, Samsung Galaxy smartphone

[K9dancer]

Shebr605, thank you so much. I tried that and it synced right up. Whew!!

[Smurphy23]

My blaze has not been syncing or connecting to bluetooth. Do i need to return it?

[Smurphy23]

Does a reset make you lose everything

[Shebr605]

You will not lose anything with a reset.



Sent from my Verizon, Samsung Galaxy smartphone

[SunsetRunner]

Hi @Smurphy23

If using Android 6+, gps has to be turned on in conjunction with bluetooth (& internet) to be able to sync.

Feel free to check out the Fitbit Article:

http://help.fitbit.com/articles/en_US/Help_article/1866

[19core]

How do you reset ?
Mine has not been syncing for weeks.
I have updated
But my laptop page will not update.

[ErickFitbit]

@19core Here are restart instructions for all trackers. Hope that helps!

[LadyRaider]

How do I reset, and will I lose the 10k+ steps I have gained since my last sync?

[SunsetRunner]

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@LadyRaider wrote:
How do I reset, and will I lose the 10k+ steps I have gained since my last sync?

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When restarting the tracker it's like restarting a computer, all data stays intact.

To restart the tracker, feel free to check out the fitbit article:

http://help.fitbit.com/articles/en_US/Help_article/1186

[sab06]

Can you reset the One on any computer? I haven't been able to synch my Fitbit One incentives 8/2/16...on my Galaxy tablet or my Galaxy phone. I've tried everything except the reset. I'm not near my home computer, hence my question. Thanks.

[ErickFitbit]

@sab06 Yes, the One can be restarted from any computer. Hope that helps!

[sab06]

Thank you. Will give it a try.