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App setup and connection issues with my ionic

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‎03-21-2018 16:00 - last edited on ‎03-24-2018 08:33 by Moderator Alum

‎03-21-2018 16:00 - last edited on ‎03-24-2018 08:33 by Moderator Alum

i just picked up my fitbit ionic and i am have an issue with it connecting with my google pixel xl so i can set it up. my phone can find the device no problem but it will not connect. please help i loved my fitbit blaze and i love the ionic i dont want this investment to go to waste.

 

 

Moderator Edit: Updated Subject For Clarity.

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‎03-24-2018 08:30

‎03-24-2018 08:30

Hello there @zander971, welcome aboard to the Fitbit Community! I still don't have clear if you ware able to set  up your tracker and the issue is at the moment to sync? Or are you having troubles to connect your Ionic to your Fitbit Dashboard?

 

If the issue is limited to syncing your information from your tracker, make sure the Fitbit app us updated to the most recent version. A new version was released to improve the stability of the app. For more details please refer to this post.

 

If the issue persists, please try the following steps: Having trouble syncing? (here's how to fix this).

 

Hope this helps and let me know if the issue persists.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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