App suddenly blank.

[TheShawnster]

Upon experiencing trouble with the app not showing data, it then began failing to synch as well. I rebooted my phone and checked my other apps, but the Fitbit app still had the same issue. I followed troubleshooting and eventually deleted the app and reinstalled it. Now the app won't even let me in. I changed to Google a few days ago, and while I can log in here and other places, the app keeps telling me that "Something went wrong. Please try again."

Of course, that continues upon further attempts. Attempting to sign in using email tells me that I must use Google.

Help!

[Whatevergeez]

I did all the same things. 

For me, it started when I tried to update my activity because the calorie count was really off for my allowed calories for the day. I'd just finished a hard workout in the middle of the afternoon and it was showing me numbers I would expect for early morning stuff. I tried to update my weekly activity goal to see if it wasn't registering it properly and then it said "Something went wrong, please try again later." 

I've restarted my phone and Sense watch turned the Bluetooth off and on, cleared my cache, deleted and reinstalled the app, and tried all the listed troubleshooting and now I can't log into my account. Everything was blank for me too. I just updated to Google yesterday and never had a problem before. As I type this it is happening to my husband's app. It sucks. I literally use the app all day. I have a binge eating disorder and really need to calculate my calories for my own sanity. I can't intuitively eat and don't want to eat too little or two much or not enough protein while I work out. 

[TheShawnster]

I finally managed to get back into the app last night, but the app was still blank and it refused to access anything, including my Sense, even though it is clearly linked. This morning, for a short time it was working, so I thought that Fitbit had fixed the issue. Unfortunately, this afternoon it's screwed up again. 

It seems obvious that the problem is with Fitbit, so I wish support would respond to messages and emails. 

[catbrat101]

App is blank for me as well. Started 3 hours ago after exercising. Will not show any info. 

[EstuardoFitbit · Accepted solution]

Hi @TheShawnster @Whatevergeez, welcome to the Fitbit Community Forums. @catbrat101 It is nice to see you around. 

I want to let you know that I have moved this whole thread to the Android board since I'm pretty sure it fits better with the topic of it. 

I would like to address every situation in the best way possible. Since the main issue of the thread is the blank screen on the app, I'll suggest following the next steps: 

1. Force close the app.
2. Open your regular cellphone settings, look for the app option, and press on the Fitbit app.  
3. Under the Fitbit app info, look for the storage option. 
4. Press on the options to clear cache and clear data.

After you have completed those steps, the app will ask you to log in again. If you are one of those facing the issue of logging in, I want to let you know that our specialist team is already taking care of the situation and looking for a solution. Meanwhile, a workaround that some users found in another thread is to use your cellular data instead of the Wi-Fi connection.  

[Debbienewbod]

I cleared the cache, force stopped after having uninstalled and reinstalled twice. I did turn off wifif and now it's allowing me to log in...  however, only some of my information is showing.. something still wrong but the turn off wifi did at least allow me to log back in after uninstalling it. Thanks for that but it's only half back ... hopefully you'll figure out the entire issue soon! I use this app all day every day to monitor my food and exercise. Thank you Fitbit... D