App vs. Cell Network

[Lorac280]

Having continuous issues with getting my app to sync my watch. and now starting 3 weeks ago I was having issues sending text messages and having my network connect. After 3 weeks of tech support in arguing with the carrier we discovered the third party app was causing the issue. After uninstalling all apps and installing one at a time checking connection then verifying by uninstalling and reinstalling that Fitbit app is now causing network issues. Since I have uninstall the app I have had no issues. I'm not sure what's going on, my Apple device gives me no grief but yet Android I have nothing but issues with this app. is the configuration off with the release the new charge 3 because this is when all the problems seem to have started. I love my Fitbit but I did not spend all this money for it not to connect to the app I would have gone with something simple and cheap.

[LanuzaFitbit]

Hello @Lorac280.

Thanks for bringing this up and sharing all of those details.

In this case I'd like to ask some questions about the situation:

• What phone is it that you are using?
• Were you getting some sort of error messages? If so, what does it say?
• Could you describe the issue in a more detailed matter?

Look forward to your reply.

[Lorac280]

@LanuzaFitbit it started about four weeks ago with my Moto e5plus Android OS 8.1 Oreo. Thought it was a software issue with my phone. Outbound messages were not sending and the few that sent would take over 20 minutes, phone would still advise messages were not sent. Starting about a week ago it's would register that I had full network but yet I wasn't connecting to my network. I was also having issues with other devices staying connected to Bluetooth. Send my E5 back to Motorola went back to my old phone which was a Moto g4 Android point one. Issue still consisted. Went through several technical fixes to fix radio signal, APN, access point. No fixes worked. Put phone in safe mode everything work. So I started uninstalling all apps installing one at a time and that's how I found out it was the Fitbit. I have kept it uninstall and I have had absolutely no issues. There was no software update needed no app update needed my network was reset so all of the possibilities of it being phone related was not the problem. I hope this helps. I'd really like to get my Fitbit working with my phone again.

[LanuzaFitbit]

Hello @Lorac280!

Thanks for sharing all of those details on the matter.

In this case I'd like to recommend that you try installing the latest version of the Fitbit app (2.86). You can click here to read more about it.

Let me know if you have any further questions.

[Lorac280]

2.85 is the newest version for Android.
When will 2.86 release?

[LanuzaFitbit]

Hello @Lorac280.

Thanks for reaching 

The 2.86 version has already been released. As mentioned above, you can click here to read more about it. 

Let me know if there are any further questions.