App will not download

[akiliB]

Fitbit app will not download to my Android device (Samsung Note 5). My aria scale wasn't syncing so I uninstalled the app (per instructions from the community postings) and tried to download again from the app store. It has been "pending" now for about an hour.

[RobertoME]

Hi there @akiliB, thank you for sharing your first post in the Fitbit Community! I saw you are not able to download the Fitbit app. I believe this is more an issue from the Google Play store. I'm wondering if you are seeing an error after the app download remains pending? Sometimes it might be possible there is another download in progress or the storage of your phone is full.

However I've seen this issue sometimes with Google play store. So I recommend to do the following:

1) Clear the Google Play Store cache 
2) Clear out your Play Store data 

You can find this option by going to your App manager in your phone settings.

Restart your phone one you have clear the data and the cache. The cache is in the same place the screenshot shows, you just need to scroll down.

After doing the steps suggested, try again and let me know how it goes.

[Northerndeb]

thanks - this helped me today when I was having trouble with Google Play pending