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App will not let me sign in

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‎09-27-2019 04:30

‎09-27-2019 04:30

Somehow I was logged out of my Fitbit app and when I try to sign in it says email and password is not valid when I try to reset the password I never get an email. How do I get back into my account

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3 REPLIES 3

‎09-27-2019 09:17

‎09-27-2019 09:17

@buehler13  I've notified a moderator about your post and they will be by to assist. Thanks for coming here.

Stepping in the U.S.A. since September 2013. Android 14

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0 Votes

‎09-27-2019 09:18

In response to Savoir

‎09-27-2019 09:18

Hi @Savoir  this is not a place to meet people. @buehler13 had a question about their account. Do you?

Stepping in the U.S.A. since September 2013. Android 14

Best Answer

‎09-28-2019 08:33

‎09-28-2019 08:33

It's great to see you on the Community @buehler13. Thanks for the details mentioned. 

 

If you don't receive the email, it's possible that you entered your email address incorrectly or the email went to your Spam or Junk folder. Try completing this step again and check all your email folders. Could you confirm that you still haven't received the email to reset your password?

 

Thanks for flagging it @Odyssey13. 

 

Keep me posted! 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


Best Answer