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App won't allow me to add another device

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‎02-09-2017 18:00

‎02-09-2017 18:00

Hi,

 

I'm trying to connect another Charger HR device to my account but the app won't let me. I only get the option to replace my old device which I don't want to do.

 

Thank you!

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4 REPLIES 4

‎02-09-2017 18:13

‎02-09-2017 18:13

So I just downloaded the Windows app to see if it would make a difference and using the Windows app, a message came up saying I can only have one device connected? I thought multiple devices could be connected to one account.

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‎02-10-2017 05:12

In response to MartaM

‎02-10-2017 05:12

@MartaM wrote:

So I just downloaded the Windows app to see if it would make a difference and using the Windows app, a message came up saying I can only have one device connected? I thought multiple devices could be connected to one account.

You can have multiple devices connected to one account, but they have to be different models.

Gary D.| Feeding Hills, MA MBG PE

Charge HR, Charge 2, Charge 3, Inspire 2, Charge 4, Charge 5, Pixel Watch 2, Pixel Watch 3

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‎02-10-2017 05:36

In response to gdio53

‎02-10-2017 05:36

So I'm not allowed to have 2 of the same device? That's ridiculous. I have a job that at times can get messy. I wanted to use one fitbit during the job so that I don't need to worry too much about it getting dirty and the other fitbit for the going out/after work. 

 

Both of the Chargers work fine except that one has some wristband damange. It is unfair that I cannot connect both simply because they are the same model.

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‎05-08-2021 06:40

In response to gdio53

‎05-08-2021 06:40

I have new charge 4, I have a nice leather band for it and wanted to keep my old charge 3 for working around the house. Are a charge 3 and charge 4 not different models?

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