App won't let me send more than 1 message

[blueisis02]

Hello, 

   So, my Galaxy S8+ just went to through yet another update last week. After the update, the fitbit app will no longer allow me to send more than 1 message to the same person. I have to actually go online to send messages from the actual site. 

Is there a way that I can correct this? 

- I have checked to make sure that I have the most recent fitbit app update (which I do) 

- I have not uninstalled and re-installed the app yet, should I? 

- Is this a common problem? Is anyone else having these issues? 

Moderator edit: Clarified subject

[LanuzaFitbit]

Hello @blueisis02.

Thanks for sharing that this started happening after the update. I'd like to take a closer look at the situation.

The first thing I'd recommend is that you try to log out of the app and then log back in. It is possible that it could be related to how the dashboard is being loaded from the app. If something is not loading correctly then logging out and back in should help.

Let me know how it goes or if you have any further questions.

[JJ_Unleashed]

We literally have to restart our phone every time we want to reply. Its ridiculous. been going on for 2 months now. And doesnt happen with any other app besides Fitbit. Please find a solution that doesnt require us to restart or log out every time we want to respond to someone. 

[blueisis02]

Fitbit please help android users find a solution to this issue

[blueisis02]

I have logged out and in multiple times and that is not helping. Do you have any other suggestions?

[JJ_Unleashed]

I just restart my phone and tell people to add me on snap or Instagram. It’s pretty crappy tbh 😕

Sent from my iPhone

[blueisis02]

We should not have to figure out all these crazy time consuming work arounds! I just want them to fix it already! This is the sort of thing that would make me swirhs to a different brand of fitness watch. If I can't engage with the community, then that's a huge negative! FITBIT PLEASE fix this issue!!

[LanuzaFitbit]

Hello @blueisis02 and @JJ_Unleashed.

I apologize for the delay in my response.

Thanks for letting us know about this issue. We’re aware of it and are working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if there's anything we can do to assist you in the meantime.