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App won't syc

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‎11-22-2016 09:50

‎11-22-2016 09:50

Any help?? I've tried uninstalling the app and reinstalling but since doing samsung update I can't start sync
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‎11-24-2016 08:46

‎11-24-2016 08:46

Welcome to the Community @Kath71! This sounds odd. To ensure that your tracker is working correctly, please follow @DW50's tips on how to restart your tracker. Also, try setting up your tracker as a replacement device. To do so, follow these steps:

 

  1. On the Fitbit app for Android dashboard, tap the menu icon in the top left corner.
  2. Tap Devices.
  3. Tap the + icon in the top right corner.
  4. If you're replacing a tracker, tap the tracker you want to replace. If you're setting up a new tracker, tap Add a new Device.
  5. Choose your tracker and follow the onscreen instructions to continue.

I hope this helps, keep me posted! 😉

Lucy | Community Moderator, Fitbit

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