05-21-2017 16:39 - edited 05-21-2017 16:41
05-21-2017 16:39 - edited 05-21-2017 16:41
Within the last few days the app has gone from reporting a daily sleep average to reporting a per-session sleep average (where naps are included as just another data point.
It used to do this:
Sunday: 7 hours sleep, 1 hour nap
Reported (daily) average: 8 hours
The website dashboard still does this.
Now the app does this:
Sunday: 7 hours sleep, 1 hour nap
Reported average: 4 hours
Since what matters to me is how much sleep I am getting total per day, not per session, the average reported is now completely useless. It would now be more useful for me not to track naps at all.
Is this a "feature" or a bug, and how can I make it work correctly again?
05-23-2017 13:15
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05-23-2017 13:15
Hello @AranelS!
I'd like to take a closer look into what is going on. Could you please take a screen shot of the average that you mentioned and then post it as a reply, that should let me get a better understanding of the whole situation.
Look forward to your reply.
Best Answer05-23-2017 16:18 - edited 05-23-2017 16:35
05-23-2017 16:18 - edited 05-23-2017 16:35
In the first screenshot, you can see that my "average" is less than any of
the daily totals! In the second screenshot, note how adding a one-hour nap
REDUCES the "average", even though I have reported MORE SLEEP!
+ nap = lower average!
Note average is less than any daily total!
Best Answer05-23-2017 16:39
05-23-2017 16:39
This is documented by several other people:
https://community.fitbit.com/t5/Charge-2/Sleep-average/m-p/2003062
05-29-2017 11:18
05-29-2017 11:18
Mine is also acting like this. Will there be a fix?
Best Answer05-31-2017 08:15
Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
05-31-2017 08:15
Hey @AranelS. Welcome to the Forums @AnemoneFlynn.
As mentioned in one of those threads shared by @AranelS, this is an issue that our team is aware of. Whenever we get or have any updates of details to share, we will be letting everyone know.
Thanks for your patience and understanding! If you have any further questions, please let me know.
Best Answer