Fitbit App crash when logging in

[SharanC]

I have installed the fitbit app on my samsung s6, and i am trying to join but as i choose my fitbit and proceed to the next page which requires me to enter my email address the app keeps crashing, i have uninstalled it and reinstalled it 3 times but the problem keeps happening.

Any ideas on how i can fix this?

Thanks

Moderator edit: Clarified subject

[Theresau]

I'm having the exact same problem on a galaxy s7

[Sovern1]

Same phone, same issue. Tried allowing all permissions and still crashes.

[SunsetRunner]

Hi,

Same issue on my Nexus 5X (Android 7.1.2). Worked okay yesterday but today refuses to open. Tried all of the above too.

Cheers

[Sovern1]

Finally got it working. Had to allow Fitbit app the Location permission, turned on bluetooth and location. App now logs in and syncs device.

[SunsetRunner]

Did not work for me, switched on all permissions, location and Bluetooth, same issue.

Tried to install on my tablet (Nexus 9) and same issue. 

[YojanaFitbit · Accepted solution]

Thanks for taking a break from stepping! Welcome aboard @SharanC, @Theresau, @Sovern1, @SunsetRunner! 

Thanks for your participation and for trying these steps guys! Please take a look of this workaround that our good friend @ilj suggested in this thread: Fitbit app crash at login screen. You can add your questions or comments here too.

Give it a try, I'll be around! 

[SunsetRunner]

Yes, adding the telephone permission to Google play services (it already had the other) seems to have fixed it. 

Thanks

[YojanaFitbit]

Thanks for the head up @SunsetRunner! That's of great help. Please don't hesitate in getting back if you encounter any other problem so we can update information in this thread as this workaround has being marked as the solution for this issue! 

Thanks a million and please stay in touch!