BLaze syncing issue S7

[Meemaw73]

Hello I'm new to fit it and the community. I have just purchased the Blaze and I have the Samsung S7. I was able to successfully pair my tracker with my phone but now I can't sync my data, it just constantly tries to sync with no success and it is draining my phone battery rapidly as it attempts to sync. I have restarted my phone and tracker, turned Bluetooth off force stopped the app, turned Bluetooth back on, I have uninstalled/reinstalled the app, turned WiFi off and turned on data and it just constantly tries to sync my data with no success. This is my 2nd tracker because the 1st Blaze wouldn't pair at all and Fit it IT stated there was something with the tracker. I feel for the price of this tracker it should work properly, please help me, is there anything I have forgotten?

[USAF-Larry]

Have you verified that you have Location Services enabled on your phone, @Meemaw73? Also, I have found that turning on "Enable Notification Widget" on my phone improves the syncing ability.

[Scott_]

Try going into Bluetooth settings on your phone, selecting your Blaze and clicking on the Forget button. Then toggle Bluetooth on and off and try syncing the app again. It's worked for me and I suspect that somehow the Bluetooth settings are getting corrupted.

[SolangeE]

Hello, @Meemaw73! It is nice to see you. I'm sorry to hear that your tracker is not syncing as it should. If you've already tried all troubleshooting steps for this specific issue, including what our friends, @Scott_, @USAF-Larry suggested.

Then I recommend you to contact our Support team, they will be happy to further investigate your situation and give you a solution. 

[Meemaw73]

Thank you all for the support, after many hours of troubleshooting and going through the posts in here I located a post that suggested turning WiFi off and sync with the mobile data. Since I have done this I have had no syncing issues, it is now syncing as it should. My question now is will they get the WiFi issue fixed, I'm a little frustrated that it only will Sync on data. 

[USAF-Larry · Accepted solution]

@Meemaw73- The Bluetooth & WiFi conflict in Samsung Galaxy phones has been an issue for some time, and it has nothing to do with FitBit.  The fix that  has been posted in several Samsung forums is to turn off the WiFi, Connect the Bluetooth device and verify the connection, and then turn the WiFi back on. Other people have reported that they solved to conflict by turning off the WiFi, connecting the Bluetooth device, restart the phone and verify that the Bluetooth device is still connected, and then turn on WiFi.  And, you may find other workarounds for the problem.  But, rest assured, until Samsung is able to fix their problem with either a firmware or hardware update, you will continue to see syncing problems when the WiFi prevents the Bluetooth from communicating with its devices.

[SolangeE]

Hey, @Meemaw73! Did you follow @USAF-Larry suggestions? 

Let us know how it went! 

Btw, thanks for your wise advice, @USAF-Larry

[Meemaw73]

Yes thank you so much! All I have to do is turn off my WiFi on my phone, turn on my data and then open the app. My syncing issues have been resolved. Thank you all so much for the support 

[SolangeE]

Hey, @Meemaw73! Thanks so much for your updates. I'm so glad to hear that you are back on track. 

I hope to see you around a little more, please visit our cool Discussions board and share some more with us.