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Badges and trophies restore

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‎03-04-2017 12:13

‎03-04-2017 12:13

Can I restore all of my trophies and badges after I reset app?

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2 REPLIES 2

‎03-04-2017 12:23

‎03-04-2017 12:23

@SunsetRunner, I am not sure what you mean by "reset app", but the data is not stored on the phone (app) nor computer - it is stored on the Fitbit server, and when you open the app it refreshes the screen from the server database.   Neither updating, removing & reinstalling, nor deleting the app will eliminate the data stored on the server.

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‎03-11-2017 09:17 - last edited on ‎02-05-2026 07:50 by Fitbit Moderator

In response to USAF-Larry

‎03-11-2017 09:17 - last edited on ‎02-05-2026 07:50 by Fitbit Moderator

Hey, @SunsetRunner! Welcome! As @USAF-Larry, what do you mean with reset the App? 

Please provide us more information about your situation so we can further assist you, maybe you are login in with a different email address and that is why you don't see your information, because it should be saved. 

Let us know!

Solange | Community Moderator, Fitbit
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