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Barcode scanner not working

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‎07-20-2020 08:48 - last edited on ‎07-21-2020 19:27 by Fitbit Moderator

‎07-20-2020 08:48 - last edited on ‎07-21-2020 19:27 by Fitbit Moderator

Greetings,

 

I am using Charge 4 and logging food on Fitbit Android application. I was using the barcode scanner for food logging but from last 2-3 weeks, I can't see option of barcode scanner. Can anybody help me to sort it out?

 

Thanks,

Sagar G.

 

Moderator Edit: Clarified subject

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‎07-21-2020 19:26

‎07-21-2020 19:26

Hello @SagarG, welcome to the Community Forums!

 

Thanks for bringing this to our attention. To better assist you with this, can you please let me know which Android mobile device are you using with your Charge 4? Please note that at this time, barcode scanning is only available for customers using the United States food database. If you use another food database, the barcode scanning option won't work at all. To check which food database you're using, see How do I change my food database?

 

Looking forward to your reply. Let me know if you have any additional questions.

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