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Incorrect time on device

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‎07-21-2020 02:37 - last edited on ‎07-21-2020 19:21 by Fitbit Moderator

‎07-21-2020 02:37 - last edited on ‎07-21-2020 19:21 by Fitbit Moderator

I CAN'T get the time to set on my Fitbit!

The steps are showing now. This should not be a difficult process ! Ready to get a regular watch.

This will be shared!

 

Moderator Edit: Clarified subject

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‎07-21-2020 19:21

‎07-21-2020 19:21

Hi @Jym44166, welcome to the Community Forums! 

 

Thanks for your post, I understand how frustrating this matter can be for you. Let me share with you that our Fitbit devices use your mobile device information to display the time with the syncing process, therefore, by simply syncing your Fitbit it should display the correct time.

 

However. this may be also fixed by updating the time zone setting in your Personal Settings. For step-by-step instructions, please see our help article: How do I change the time on my Fitbit device? and let me know how it goes.

 

Let me know if you have any additional questions.

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