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Battery not charging

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‎03-07-2021 18:28 - last edited on ‎03-09-2021 13:52 by Fitbit Moderator

‎03-07-2021 18:28 - last edited on ‎03-09-2021 13:52 by Fitbit Moderator

I went to charge my watch the other day and where the battery charging symbol is present (blue battery that is moving). However the battery never charges. At this point the watch is completely dead. When I plug in the screen lites up and looks like it is charging but remains dead. I tried a second charger.

 

Moderator Edit: Clarified subject

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‎03-09-2021 13:54

‎03-09-2021 13:54

Hi @BluePenguin, welcome to the Community Forums. 

 

Thanks for the details shared on your post and for trying to solve this before reaching out. If you haven't tried yet, please follow the instructions in this link Why isn't my Fitbit device's battery charging?

 

Hope this helps. 

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