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Battery not lasting

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‎10-27-2019 14:28 - last edited on ‎10-28-2019 20:17 by Fitbit Moderator

‎10-27-2019 14:28 - last edited on ‎10-28-2019 20:17 by Fitbit Moderator

Hi. 

On Friday my screen started flicking between pages and constantly vibrating. It drained to 0% in a few hours. Now it only works when charged fully but then dies within 2 hours to zero. Also not recording heart rate or sleep.Less than 10 months old. Help!

 

Moderator edit: Subject for clarity 

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‎10-28-2019 20:08

‎10-28-2019 20:08

Hello @Lisajoy17, it's nice to see you again participating here in the Community Forums, welcome back!

 

Thanks for bringing this to my attention. To better assist you with this, can you please let me know which Fitbit device are you using? When was the first time you experienced this and how many times since then? If you haven't already done so, I recommend you to check our help article: Can I extend my Fitbit device's battery life? for tips to prioritize battery life.

 

Keep me posted and let me know if you have any additional questions.

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‎10-29-2019 00:15

In response to RicardoFitbit

‎10-29-2019 00:15

Hi. It started on Friday as the screen kept flashing and vibrating and then died. I have charged it several times since and get about 4 hours before it is dead again.I have been told to charge and then sync 6 times in the day and note when it drains and I am doing this today. The red light is on all the time so my wrist is glowing! I have read that this rarely ends well and most people get theirs replaced if in warrenty, which mine is.ThanksLisaSent from my Samsung Galaxy smartphone.
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‎10-29-2019 16:37

In response to Lisajoy17

‎10-29-2019 16:37

Thanks for your reply @Lisajoy17.

 

The details that were shared in your post are appreciated. I was about to escalate your concern to our Support them when they informed me that assistance regarding this situation is already being provided by them. That being said, my best advice for you will be to contact them back if you require further assistance or if you have any additional questions for them. Also, keep an eye to your email inbox for any update from them.

 

Don't hesitate to contact me back if you need anything else, I'll  be here.

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