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Battery of Charge HR is not charging

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‎09-19-2017 08:45 - last edited on ‎09-20-2017 06:45 by Moderator Alum

‎09-19-2017 08:45 - last edited on ‎09-20-2017 06:45 by Moderator Alum

I am P. Santhi Prakash from Visakhapatnam, Andhra Pradesh, India. Charge HR buy in Reliance Retail Ltd., Visakhapatnam.  I warranty still 03/10/17. But HR was not charging. Please exchange my HR. What should I will do

 

 

Moderator Edit: Updated Subject For Clarity.

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‎09-20-2017 06:43

‎09-20-2017 06:43

Hi there @prakashp2010, thank you for joining the Fitbit Community! Note that we are not able to handle any request for replacement or review for warranty status through the Fitbit Community! Nonetheless I saw you are having issues with the battery of your Charge HR.

 

Why don't you give a try to the following suggestions I have shared in this post.

 

I was happy to reach out to our Support Team and they were able to confirm that they're currently working to reach a resolution with you. I recommend following up with them and then letting me know how it turns out.

 

Hope this helps and don't forget to keep me posted if you need more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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