Benchmark and estimated oxygen variation missing from my sleep score

[zipp06]

I'm very disappointed to look at my sleep score today and there's no benchmark option and my estimated oxygen variation is missing from the chart. I used to love my Fitbit, but I look at my sleep scores at least three to four times a week, and now they are useless. The first 2 attached pictures are what my sleep chart used to look like. The last picture is what it looks like now... Useless

  

 

  

[Bill_209]

Your Sleep tile is showing what Google calls 'sleep patterns', which means that Google was unable to determine your sleep stages (Rem, Deep, etc.) that night.  They display the correct 'sleep stage' chart when things are working properly.

This issue happens every single night with my wife, but it never does for me, and Google has not provided me with any information to let me know why this is happening yet. 

It appears that the Inspire 3 devices work more reliably for some people than they do for others, for reasons unknown to me.

[zipp06]

I have been using fitbit for 5 or 6 years now, and never had an issue...I currently have the sense 2.  

[Bill_209]

I am guessing that this sleep tracking performance issue had something to do with the latest device firmware and/or app software update, that will hopefully be resolved with the next scheduled FW/SW release.

[zipp06]

It started happening Monday June 3rd.  I just updated it to 4.18.  It was 4.17.1 Just really disappointed and I don't do well with change, lol 🙄😂🙃

[Bill_209]

I was not aware that Google just released V4.18 of the app SW.  I'll keep an eye out for that when it rolls out to my wife and me.

It would be very helpful if Google would say something other than just "bug fixes" in their release notes, so we at least have some idea what issues were being addressed in the previous release.

[zipp06]

When I went to check my version in my phone's settings (apps), I tapped on "App Details" and it took me to Google play, where there was an update available.

[Bill_209]

We had V4.17.1 yesterday and V4.18 this morning so we're up to date at this point but, unfortunately, my wife is still not getting the detailed sleep stage charts.  

Looking forward to receiving the next "bug fix" to resolve that issue.