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Black screen and 32 days past warranty

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‎04-08-2019 18:47

‎04-08-2019 18:47

Today my fitbit went dark. First I thought it needed to charge then sync. No go, spoke with Sebastian at customer care, we tried uninstallng app, reset button on charger, bluetooth, nothing worked.  Best he could offer was 25% off my next purchase.  I've lost confidence in the product. Very dissapointed

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3 REPLIES 3

‎04-09-2019 09:41

‎04-09-2019 09:41

Welcome to the Forums @Sunbear.

 

We're very sorry to read about what happened to your Fitibit. Thanks for taking the time to share your experience.

 

It is important to mention that each case is handled on a case-by-case basis and that we do have a warranty policy that you can read. You can click here to read more about it.

 

Feel free to reach out if there is anything else we can assist you with.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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‎06-27-2021 06:37

In response to LanuzaFitbit

‎06-27-2021 06:37

I ha e the same issue of screen going dark on my charge 3 which is not under warranty anymore. Any suggestions. Don’t want to buy another one and have this same issue!

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‎06-27-2021 11:02

In response to LanuzaFitbit

‎06-27-2021 11:02

BS my Fitbit went Blk as well.Offered discount to buy another product.My Investment down drain. Maybe youll should make bettter products

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