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Blackberry Z30 compatibilty

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‎08-04-2016 05:43 - last edited on ‎08-06-2016 06:28 by SunsetRunner

‎08-04-2016 05:43 - last edited on ‎08-06-2016 06:28 by SunsetRunner

I've been using the Android fitbit app on my Z30 for some time now (over a year?) without an issue.

Since the most recent update, I cannot add activities using the mobile app.  There is a popup that says I need the google play services.  The screen is unresponsive when tapping the + sign in the top right corner to add.

 

I've got the latest OS on my phone.  I've tried rebooting and re-installing the app multiple times from both the amazon store and google play.

 

Is it possible to roll back to a previous version?

 

Moderator edit: title for clarity.

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1 REPLY 1

‎08-06-2016 06:24

‎08-06-2016 06:24

Welcome to the Forums @Dllevine! Blackberry devices are not supported or listed here. That's why you may find errors while using it, since the Fitbit app wasn't designed for this phone model. I'd recommend using a PC or any device shown in the list I've previously shared. Also, we don't not recommend getting a previous version of the Fitbit app since it is not monitored by our team.

 

I hope this clarifies your doubt.

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