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Blank/black screen when tapping Today section

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‎08-18-2019 22:36 - last edited on ‎08-19-2019 04:37 by Moderator Alum

‎08-18-2019 22:36 - last edited on ‎08-19-2019 04:37 by Moderator Alum

To change my clock face, it says I need to tap the Today tab > profile picture > device image then select Clock Faces.  When I tap the Today tab at the bottom center of the screen, nothing comes up.  No picture, etc.  Any suggestions to resolve this problem would be appreciated.

Thanks.

 

 

Moderator edit: subject for clarity

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‎08-19-2019 04:40 - last edited on ‎10-13-2025 17:24 by Fitbit Moderator

‎08-19-2019 04:40 - last edited on ‎10-13-2025 17:24 by Fitbit Moderator

It's great to welcome you @EdieN.

I just wanted to let you know that I have moved your post from the Charge 3 board to the Android App board, since I think that here you will be able to see more topics related to the Fitbit app.

Now about the issue you are experiencing, can you please provide me with a screenshot of this? In the meantime, check that your Fitbit app is updated by following the instructions provided in the help article: How do I update the app to the latest version?.

I hope to hear from you soon. Man Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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