Blank screen on app

[Teresaw24]

I upgraded from the  Charge yesterday to a sense.  Now my app screen is blank.  I put the charge back on- app screen is correct. When I sync, it says "Unable to sync your sense" and says "fix it"   I have also tried on My husband's samsung note, my DIL's iphone, my laptop, and my tablet. 

I have uninstalled, reinstalled, cleared cache, reformatted the sense. Nothing works. 
The last person I spoke  to said they would send an email for me to reply to with two videos. After going through that hassle of doing the videos, I replied and got an email saying that they aren't doing email support.  

I'm ready to return the sense. This  is absurd. Also- I did a short run on the treadmill today an was on the bike last night 30 min.  last night's bike ride, it saw but didn't count any HR or Calories in the app. Today's  run didn't count at all.  

Does anyone have any idea what else I could try or do I just call it quits?

Moderator Edit: Clarified subject

Moderator Edit: Formatting

[RicardoFitbit]

Hi @Teresaw24, welcome to the Community Forums.

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here, I understand how frustrating this matter can be for you. Our Support team informed me that they already provided you assistance to resolve this situation. That said, I recommend you to contact them back if you require further assistance or if you have any additional questions about the outcome of your case.

I'll be here if you need anything else.

[Teresaw724]

I guess they fibbed to you. Because they haven't helped at all. 3 chats and a phone call. They promised to have  someone at a higher tier contact me. They haven't. I started a new account, and my sense is syncing correctly. However, I had my other account about 10 years if i recall? I lost all of my contacts and my data.  One of the reasons I always stuck with FB is my attachment to my  account, friends, and data. At this point having to start fresh and unable to get support there really is no reason to keep this.  
Your support has really gone downhill. I end up troubleshooting and fixing myself when something happens. 

[RicardoFitbit]

Welcome aboard @Teresaw724.

Thanks for taking the time to share your personal experience with our Customer Support team, I'm sorry to know that you're not satisfied with the service they provided. Since you already received assistance from them and I'm unable to check such information to assist you accordingly, I’d suggest to contact them back if you require further assistance or if you have any additional questions about the outcome of your case. 

I'll be around.