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Blaze (Classic) Bluetooth error

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‎05-07-2017 09:17

‎05-07-2017 09:17

I have a Motorola Droid turbo 2 and when trying to connect with the Fitbit classic Bluetooth I get an error message saying incorrect pin or passcode. No code ever shows up, I have restarted my phone and my Fitbit, but the same message always shows up. What am I doing wrong? 

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‎05-07-2017 09:30

‎05-07-2017 09:30

@Buddy85, are you trying to pair the tracker using the phone's Bluetooth screen, rather that using the Fitbit app to set it up?  You must use the Fitbit app's Account screen, Set Up a Device to set up the tracker. When the app sends a signal to the tracker to pair the Bluetooth, the tracker screen will display the 4-digit code you need to enter into the app.

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