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Blaze not receiving text notifications

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‎08-29-2019 17:55 - last edited on ‎08-30-2019 12:08 by Fitbit Moderator

‎08-29-2019 17:55 - last edited on ‎08-30-2019 12:08 by Fitbit Moderator

After the last fitbit update which must have been over 3 months ago , i have not been able to recieve text messages to my blaze . Was told at the start that fit bit were looking into the problem as many have been effected . Mine is still not working ? Has anyone else sorted theirs or you also waiting on fit bit to pull their finger out 

 

Moderator edit: Subject for clarity 

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5 REPLIES 5

‎08-30-2019 12:08

‎08-30-2019 12:08

Hello @Dobbin68, it's nice to see you again participating here in the Community Forums, welcome back!

 

I appreciate the information and details that were shared in your post regarding the inconvenience experienced with the notifications feature on your Fitbit Blaze. To better assist you with this, can you please let me know if besides text notifications, you're receiving call and calendar notifications? Also, which mobile device you're currently using? 

 

If you haven't already done so, I recommend you to check: How do I get notifications from my phone on my Fitbit device? to see that all the necessary requirements to receive notifications on your Blaze are correctly configured. After verifying this, please try the troubleshooting steps that are specified on: My Fitbit device isn't receiving notifications from my phone and let me know how it goes. 

 

Keep me posted.

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‎08-30-2019 12:21

In response to RicardoFitbit

‎08-30-2019 12:21

My device is a samsung s10 plus , which was working until fit bit update .
I recieve phone call vibrations, and about once a week a u tube thing appears for some reason but thats it and i think 3 months is long enough to wait for fit bit to sort problem . If this isnt possible then replace my device with one that works properly...
Cheers keith
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‎09-04-2019 20:05

In response to Dobbin68

‎09-04-2019 20:05

I have the S10e and same. After the update, I no longer receive SMS. I only get WhatsApp and Messenger and phone call notification. It sucks bc I need SMS for work.

Guess I'm going to have to return my Blaze.

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‎09-05-2019 00:58

‎09-05-2019 00:58

Latest update has finally fixed the problem  

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‎09-05-2019 01:35

In response to Sangyz

‎09-05-2019 01:35

Did you have to re set your phone to get the messages ? I have updated my fitbit app and re started my phone
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