Blaze not syncing on Android

[Denice1705]

My blaze will not sync with my Samsung S6 although the settings are correct, this is an ongoing issue and I am getting FED UP!! The only way I can get it to sync is by changing the clock.....not happy Fitbit!!

Moderator Edit: Updated Subject For Clarity

[RobertoME]

Hello @Denice1705, nice to see you in this occasion in our Fitbit Community! I understand why you are getting fed up about this syncing issues. To start helping you with this, I would like you to review if you are running the latest version of the Fitbit app for Android. (To the date of this post the most recent version is 2.62.1).

To see what version of the Fitbit app is installed on your device:

1. Tap the menu button.
2. Tap Help.
3. Tap Fitbit App.

If you find out the app is outdated, go ahead and install the new version from Google Play. If the issue persists, try the recommendations from this thread: Having trouble syncing? (here's how to fix this).

Let me know how it goes and I hope this get you back on track.

[Denice1705]

Hi,
I am running the most up to date version of the app.
I have charged my blaze to full, uninstalled and reinstalled the app, restarted my blaze and still it wont sync with my samsung galaxy S6.
It will sync with my ipad which is running 2.43.1 
Thanks

Sent from my Samsung Galaxy smartphone.

[Denice1705]

I have not received a response to my answer and when i tried to untick the solution box it came back as saying accepted?

[RobertoME]

Hi there @Denice1705, my apologies for being absent from this thread. I have removed the mark of accepted solution to avoid any confusion. In this case since is syncing with your iPad we can confimr the issue is not with the tracker, but in the communication with your phone.

Since our last interaction, it was released a new version of the Fitbit app; Android app version 2.63 is now available - 12/12. Try this version and proceed to reset the phone in the way is described as follow:

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

See you later until the next opportunity.