06-26-2017 19:07
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06-26-2017 19:07
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I got my blaze and it has had a love hate relationship with syncing with my phone which has the app. Yes I have tried turning both on and off again. And yes I have the latest update on the app. Also I just got a replacement phone after my last one broke and was under warranty. At first the blaze was syncing but now it will not please help.

06-29-2017 11:46
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06-29-2017 11:46
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Hello @Ladygrail! Welcome to the Fitbit Community.
I'd like to investigate what could be causing your Blaze and your phone to not get along. Could you please answer the following questions?
- What mobile device is it that you're trying to use?
- While your phone was replaced, did you sync with any other mobile or computer?
- Are you getting any error message? If so, what does it say?
Look forward to your reply and helping you out!

06-29-2017 14:13
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06-29-2017 14:13
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cannot sync through fit bit app. I let the fit bit battery died then
recharge it and then it sync

06-30-2017 08:00
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06-30-2017 08:00
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Hello @Ladygrail!
Thanks for letting me know that it did sync after recharging it. It seems like it was a software quirk that was resolved by the Fitbit turning off. In the future if this happens again you can try to restart your Fitbit by following these steps:
- Press and hold the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen. This should take less than 10 seconds.
- Let go of the buttons.
Feel free to reach out if you have any questions!

