Blaze sync issues with Android

[ThatTodd]

Hello,

After being very happy with a Charge HR that unfortunately sustained some damage, I was gifted a Blaze for Christmas.

Since the very first time I set up the Blaze, I've had issues with sync reliability.  The time was approximately seven minutes off this morning, which I'm amazed can even happen in such a short time.

On at least one, if not several occasions, I've done the following:'

• Made sure my Android version is up to date.
• Made sure my fitbit app is up to date
• Had my phone's bluetooth "forget" the "Blaze" network
• Restarted the Blaze
• Charged the Blaze
• Made sure the Blaze has access to location services (which are on)
• Removed the Blaze from my Fitbit app and re-added (this alone is a hassle, as the reliability of the connection is so bad it takes several attempts to get the Blaze added to the fitbit app).
• Uninstalled and reinstalled the app on my phone.

I'm at a loss here.  I had zero issues with my Charge HR, but it seems like the Blaze is full of problems (judging by the forum here).  

Before I return it, is there anything I've missed?

[RobertoME]

Hello @ThatTodd, good to see you have joined to our Fitbit Community. It seems you have tried almost everything to resolved this issue.

Take a look at the following post to review the steps to troubleshoot syncing issues. I'm sure you will find useful tips here: Having trouble syncing? (here's how to fix this).

If the issue persists even after you have tried the steps I've shared with you, please approach to our Support Team for additional help. Just let them know the steps you have tried so far, so they can let you know what would be the next step.

Keep me posted how it goes. I'll be around!

[ThatTodd]

Thanks for replying.  Unfortunately, I've been to that page before, and previously gone through the steps.  

Even after removing my fitbit from the app yesterday, and getting it readded (after several attempts), this morning it wouldn't sync again.  I've pretty much about had it at this point.  And from what I've seen on the web about Fitbit support, I'm better off returning it.  It's obvious the Blaze (not just mine) has issues, as this syncing problem seems to be widespread, across multiple platforms and device manufacturers.   Googling the issue was almost overwhelming.  I will likely do some research on the Surge, and if that appears to have the same problems, go back to a Charge HR like I used to have, or whatever it's current equivolent is.

[pwilliams63]

I updated to the fitbit Blaze myself a few months ago. Have had issues with it syncing also tried it all. Poor performance on fitbit side