07-12-2021 02:22 - last edited on 07-15-2021 18:09 by LiliyaFitbit
07-12-2021 02:22 - last edited on 07-15-2021 18:09 by LiliyaFitbit
My phone (Huawei P30 Lite) recently went through a system update (EMUI10.0.0) version 10.0.0.465 (C316E9R1P3) and ever since this update my fitbit blaze wont sync. Does the fitbit app need an update to be compatible with the latest software on my phone?
I have always had issues syncing with my phone.
Moderator edit: subject for clarity
07-15-2021 11:00
07-15-2021 11:00
Hey @Chris_Rankin, good to see you.
From my research, its probably the phones problem.
Did you try to restart the watch, phone, and reinstall the fitbit app?
On second thought, this may be the watches fault. The watch is about 5 years old, so the hardware may be outdated.
07-15-2021 18:15
07-15-2021 18:15
Welcome to the Fitbit Community, @Chris_Rankin. It’s good to see you in the community, @DylanPritsker.
@DylanPritsker I appreciate your participation in the Forums and your efforts to help other users!
@Chris_Rankin Thanks for the details shared in your post. I understand your concern, you can verify that your phone is compatible with the Fitbit app at fitbit.com/devices. You can confirm if your Fitbit app is updated to the latest version by following the instructions in How do I update the Fitbit app?
Please make sure to check our tips for Android phones in What should I know about using the Fitbit app on my Android phone? For complete troubleshooting instructions to resolve the syncing issue, see Why won't my Fitbit device sync?
By the way, I've moved your post to the Android App board so we can keep our forums organized.
Hope this helps.
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
07-15-2021 18:22
07-15-2021 18:22
Hey, ya think that they'll add community discussions to the website?