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Blaze will not pair to new account

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-31-2018 07:43 - last edited on ‎01-01-2019 05:06 by Fitbit Moderator

‎12-31-2018 07:43 - last edited on ‎01-01-2019 05:06 by Fitbit Moderator

I can connect my Blaze to my Samsung S9 phone as a device but the fitbit app does not recognise it.

I have  had to create a new account with a new email account as my old one was being controlled by an ex partner. If the Blaze is still associated with the old account would that stop it connecting to the new one?

 

 

Moderator edit: Clarified subject

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Accepted Solutions

‎01-01-2019 05:06

‎01-01-2019 05:06

Hello @Dilbert_D.

 

Let me help you  get the Blaze to sync to your account.

 

I'd like to ask you some questions about the situation:

  • Were you using the same phone with your old account?
  • Do you get some sort of error message when you try to run the set up?

In the meantime please try to follow all of the steps listed in this help article. Those steps should definitely get everything to pair with your new account.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂

View best answer in original post

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1 REPLY 1

‎01-01-2019 05:06

‎01-01-2019 05:06

Hello @Dilbert_D.

 

Let me help you  get the Blaze to sync to your account.

 

I'd like to ask you some questions about the situation:

  • Were you using the same phone with your old account?
  • Do you get some sort of error message when you try to run the set up?

In the meantime please try to follow all of the steps listed in this help article. Those steps should definitely get everything to pair with your new account.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
Best Answer
0 Votes