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Sync Issues since last week

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‎12-31-2018 05:20

‎12-31-2018 05:20

Hey, everyone. I own a Charge 2, I'm on Android 8 and using the latest version of the app. Since the middle of last week I'm having sync issues. 

 

Bluetooth is connected, but it won't auto sync and if open the app and manually push it to force sync, the progress bar will start moving but it won't update.

 

Any suggestions?

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‎01-01-2019 05:13

‎01-01-2019 05:13

Hello @Mourao.

 

Thanks for sharing all of the steps that you have tried to get it to sync.

 

In this case I'd like to recommend that you try to follow the steps listed in this help article. While some of the steps you have already tried, please do go through all of the steps in order. Going through them should definitely get your Fitbit to work.

 

Let me know if you have any further questions.

Lanuza | Community Moderator

Remember to vote for posts that helped you out! Tired of the same workout music? Try a Podcast! 🙂
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