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Blaze will not sync or update

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‎12-28-2016 22:37

‎12-28-2016 22:37

My blaze has not synced with my samsung phone in over 2 weeks. It keeps saying it cant find the tracker. I've tried turning phone off and restarting and turning off wifi. Any other suggestions?  Tia

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‎12-29-2016 08:39

‎12-29-2016 08:39

Hi there @Laura74, nice you have joined to our Fitbit Community. If you are experiencing issues to sync your tracker I would recommend the following for additional help: Having trouble syncing? (here's how to fix this).

 

Let me know how it goes, I'll be around if you need more help.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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‎12-29-2016 08:47

In response to RobertoME

‎12-29-2016 08:47

I restarted the tracker and then it synced and updated! Thanks for responding. It was so frustrating.



Sent from my Sprint Samsung Galaxy S7.
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‎01-02-2017 06:39

In response to Laura74

‎01-02-2017 06:39

It was my pleasure @Laura74. I can imagine it was frustrating, although I'm glad to hear with a restart your tracker synced and updated again. Thank you for keep me updated.

 

Stay awesome and don't forget to visit our Discussion Boards.

Roberto | Community Moderator

"Great things are done by a series of small things brought together.” What's Cooking?

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