06-06-2016 07:46
06-06-2016 07:46
06-06-2016 11:10
06-06-2016 11:10
06-07-2016 22:55
06-07-2016 22:55
Hello @Billiam1974
I see a lot of people posting about syncing problems. The most common solution that seems to work is restarting the blaze. You can do this by: holding down the left button and the bottom-right button together.
Hope that helps.
07-26-2016 04:58
07-26-2016 04:58
Welcome to the Forums @Billiam1974! It's great to have you here. I would recommend to review this article and If after this you are still experiencing issues don't hesitate to reach out to our support team for assistance. @avcx thanks for your cooperation!
Keep me posted!
It is health that is real wealth and not pieces of silver and gold! Share your story!
12-14-2016 12:04
12-14-2016 12:04
I just got a fitbit blaze and also have a OnePlus One.
I have the same problem but I feel that it's the fitbit, not the phone. I also have Garmin fitness trackers and they are 100% reliable/accurate/fast. The Bluetooth on the OnePlus One is solid.
As mentioned in this thread a lot of people are having sync issues specifically with the blaze. Hopefully they fix this in a firmware update. I don't like having to go into debug/diagnostic mode to try and get my data off the blaze. It should be simple 😞
Resetting the blaze and keeping it in close proximirty to the phone (12 inches/30cm) seems to work most of the time.
12-16-2016 06:52
12-16-2016 06:52
Update:
The android fitbit app version 2.39 released December 14/15 2016 appears to has mostly resolved sync issues for me.
Settings:
1) Always Connected is OFF
2) All-Day Sync is OFF
I can now perform on-demand syncs 9/10 times. The one time it failed I had to restart bluetooth but it worked without too much issue.
I no longer need to reboot my blaze or phone... or try and re-pair my devices. It's not perfect but significantly improved!
12-20-2016 08:11
12-20-2016 08:11
Update:
I'm still on the same software revisions noted above. However, after a reboot sync has broken.
I can no longer sync even after rebooting my phone and blaze. I have also tried the other trouble shooting tips in the (many) other sync issue forum posts.
I've reinstalled the fitbit app and I can do the initial pairing but it will never sync beyond that.
Returned my Blaze today.
Not worth the trouble trying to get it to work. This is obviously a problem not limited to the OnePlus One based on the numerous sync forms.
12-23-2016 10:22
12-23-2016 10:22
I also have a One Plus One and having the same problem. Sync very seldom works, and notifications never worked.
I have followed all the procedures illustrated in https://help.fitbit.com/articles/en_US/Help_article/1866 but it does not work.
It is impossible to use it properly with these problems...