Blaze wont sync or pair with samsung J5

[Ctina44]

So frustrated.  Trying to sync my fitbit blaze and it isn't even showing up in my bluetooth devices.  I've restarted my phone, turned off the bluetooth, disconnected the fitbit from my account, and deleted the app.  It still doesn't show up. 2 days ago it was fine and was found. Ever since this last update my phone wont even find the blaze to pair... anyone else ??!! 

[LanuzaFitbit]

Welcome to the Forums @Ctina44.

This for going over those steps before posting in here.

This might be happening because the Galaxy J5 is not part of the supported devices list. This means that the app has not been fully optimized to work with that phone.

As long as it fulfills the minimum requirements, Android 4.4 and Bluetooth 4.0, there is a possibility that it can work but we cannot guarantee it. So while the phone might have been working in the past, it is very possible that an update on the app or the phone could lead to further optimization issues. Some users of unsupported devices have mentioned that following these steps helps with the syncing.

If none of the above works, you could try to use a computer or another mobile device to try and sync your Fitbit to your account. Click here to get instructions on how to sync with other devices.

Let me know if you have any further questions.