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Bluetooth Connection

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‎05-12-2016 18:35

‎05-12-2016 18:35

I bought an Alta today and I am struggling with my bluetooth connection. I have a Nexus 5- my Alta is on the list of paired devices however it won't connect? Help!
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‎05-13-2016 00:24

‎05-13-2016 00:24

How have done the pairing? Fitbits are unusual in that the pairing has to be done via the fitbit app rather than through the phone's bluetooth settings.

 

Have you gone through the setup process in the app? Are you getting any error messages?

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‎05-18-2016 06:22 - last edited on ‎11-19-2025 10:27 by Fitbit Moderator

‎05-18-2016 06:22 - last edited on ‎11-19-2025 10:27 by Fitbit Moderator

Welcome to our Community @LvB90! Thanks for joining us! Smiley HappyI noticed @SteveH asked you great questions to resolve this. I'd like to know if your Internet and Bluetooth connection are working properly? Also, make sure of the following:

1. Bluetooth is enabled in your Android settings. Bluetooth also must be enabled within the Fitbit app. You can check this by tapping the menu button and selecting Device Settings. 

Then do the following:1. Reboot your Android device. 
2. Uninstall and reinstall the Fitbit app and try setting up again. 

Hope this helps, let me know how it goes! Smiley Happy

Meylin | Community Moderator

"The only way to do great work is to love what you do." What's Cooking?

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