01-19-2016 15:15
01-19-2016 15:15
My FitBit Flex suddenly quit syncing to my Android phone yesterday. The last sync was at 10:18am. Now, when I try to search for the device, BlueTooth doesn't even pick it up. I have uninstalled the app and then reinstalled. Powered my phone down and then back on. Turned Bluetooth off and on many times. I hit the Reset button on my charger and none of these options have helped. I don't have a clue where my dongle is at so syncing with my computer is not an option at this point. Any ideas? Thanks!
Answered! Go to the Best Answer.
01-19-2016 16:05
01-19-2016 16:05
Customer Support resolved issue!
01-19-2016 16:05
01-19-2016 16:05
Customer Support resolved issue!
01-22-2016 12:13
01-22-2016 12:13
Can you tell us how? This has been a daily issue for me both with trying to sync with the dongle on the laptop AND using the Android App.
01-23-2016 14:02
01-23-2016 14:02
@TDGARDENS Have you tried the suggestion in this troubleshooting help article? Let me know how that goes.
01-23-2016 16:04
01-23-2016 16:04
01-24-2016 08:37
01-24-2016 08:37
01-24-2016 09:34
01-24-2016 09:34
01-30-2016 19:37 - edited 01-30-2016 19:42
01-30-2016 19:37 - edited 01-30-2016 19:42
@TDGARDENS wrote:
tried it so many times it isn't funny. Every day, multiple times a day, for
a W-E-E-K!
That's why I went out on my own to experiment to see if Bluetooth was
having an impact.
Had to wonder since my wi-fi / 4G / Bluetooth devices are essentially
co-located that the App was confused. Apparently it was. As soon as I
turned off bluetooth and forced sync, everything updated ... including the
phone app while the bluetooth was off!
Thank you !! I just did this and everything just went back to normal!!! Huge thanksssss !!
07-13-2017 04:01
07-13-2017 04:01
I tried all sorts of things as suggested with Bluetooth, couldn't understand why 3Rd party apps like BLE could no longer detect my One. Finally found some instructions to connect the fitbit to my pc, then turn the fitbit off then on. This invoked a firmware update (how was I supposed to know it needed one??) following which all is well, smiles.