Bluetooth can't find my blaze or alta

[Mbott75]

I have a Samsung s7 edge and I have always had trouble syncing my blaze  with it after charging the blaze but now I can't get it to sync at all. I have turned everything on and off. I have also removed and added the app and the blaze. Nothing is working. Bluetooth says it's connected but it wasn't sync.

[RobertoME · Accepted solution]

Hi @Mbott75, welcome aboard to the Fitbit Community! There has been some reports of syncing issues with a previous version of the Fitbit app.

In this case I'm sure you have already this version but I would like to confirm with you. For more details take a look at this post: Android app version 2.65.1 is now available - 1/25 If you have this version already try to reset the app:

Log out from your Fitbit app and go to your phone settings. Access to the App manager option and look for the Fitbit app in your downloaded apps list. Once you are there, clear the app cache and data and proceed to "Force Stop" the app. Finish the workaround by restarting your phone. When your phone has initialized, go back to your app and try again.

If the issue keep persisting, give it a try to the suggestions from this post: Having trouble syncing? (here's how to fix this). Some troubleshooting steps might be similar from what you have tried already.

Let me know how it goes, I'll be around!