Bluetooth connection difficulties with Charge 3

[Robswimz]

Hi, I've been trying to resolve my Bluetooth problems on Live Chat when the chat line was suddenly closed. I was online with Customer Support  for over 30 min. trying everything suggested and still unable to connect my Charge 3 via Bluetooth to any device. 

Tried Fitbit factory reset, Phone reset, removing all other Bluetooth devices from range, reinstalling Fitbit App, removing my Charge 3 from my account and trying to re install it again. Everything I have tried still doesn't enable the Fitbit to connect via Bluetooth.  

I am very frustrated.  Please help.

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hello @Robswimz, it's nice to see you again participating here in the Community Forums, welcome back! Sorry for the delay in responding your post.

Your effort and patience troubleshooting this situation with our Support team is appreciated, I totally understand how frustrating this matter can be for you and I'm sorry for that, and the live chat session that was suddenly closed. To better assist you, can you please expand on your Bluetooth connection difficulties? Are you trying to sync, setup or enable a feature of your Fitbit device? Which Android mobile device are you using? Looking forward to your reply to provide you information to resolve your concern.

Don't hesitate to ask me any additional questions you may have, I'll be around. 

[Robswimz]

Hi Richardo,

My Firbit refused tp pair with any device - Samsung S7, Samsung S8 Samsung
Tab S2 and Lenovo Laptop running Windows 10. I therefore couldn't see the
correct time on the Fitbit, let alone sync to see any data.

I have since returned my Charge 3 to the Good Guys for a full refund. At
least they were helpful and believed me. Unlike the Fitbit Support Chat who
after 45min of trouble shooting, even though I had tried everything
suggested prior to calling, cut my chat line without resolution. I am very
disappointed with the time consuming effort it took.

Thank you for your reply, but I will be looking for a similar device from
an alternate brand.

Kind regards,
Robyn

[RicardoFitbit]

Your reply is appreciated @Robswimz, sorry for the delay in responding your post. 

Thank you for taking the time to share your thoughts and personal experience with this inconvenience, please note that we are always striving to improve the Fitbit experience with our products and services, therefore, the feedback that was shared in your post is really appreciated. Please do not hesitate to contact me back if you need anything else related with Fitbit, I'll be around.

It was a pleasure to help you.