Bluetooth connection issues with Versa 2 and Samsung S20 ultra

[Jincyn]

I have had the watch for about a month. It started out great. Everything working properly. When I would walk out of range of phone and them come back, it would auto connect back to Bluetooth. Now I have to reconnect through my phone. It is quite a pain. I have the latest firmware and app is updated. I have restarted my phone and watch. I have unpaired and repaired watch. What can I do to fix this?

Moderator edit: Subject for clarity 

[RicardoFitbit]

Hi @Jincyn, welcome to the Community Forums! Sorry for the delay in responding your post.

Thanks for bringing this to our attention and for all the details that were shared in your post, your effort troubleshooting this issue before posting is appreciated. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? If you haven't already done so, please try the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Keep in mind that the Samsung Galaxy S20 Ultra is still not listed as a compatible device with our products and services, therefore, you can experience some connection difficulties with it and your Versa 2. 

Keep me posted and let me know if you have any additional questions. 

[tassy1957]

can Fitbit do an update for the Samsung S20 ultra. It would be very handy to be able to pair so the phone stays unlocked when near  the fitbit. Mine will not pair no matter what I do. It shoes in the available device but will not pair