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Bluetooth issue with app update

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‎11-20-2016 01:33

‎11-20-2016 01:33

Hi, I'm no longer able to sync my device since the last app update with the new dashboard. Is there any way to get the previous version?
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‎11-21-2016 17:03 - last edited on ‎12-03-2025 04:31 by Fitbit Moderator

‎11-21-2016 17:03 - last edited on ‎12-03-2025 04:31 by Fitbit Moderator

Welcome to the Community @amansoni! There's no option to go back to the previous version of the app. However, you can try the following syncing troubleshoot to get your data to your Dashboard. 

Hope this helps. Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


View best answer in original post

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3 REPLIES 3

‎11-21-2016 17:03 - last edited on ‎12-03-2025 04:31 by Fitbit Moderator

‎11-21-2016 17:03 - last edited on ‎12-03-2025 04:31 by Fitbit Moderator

Welcome to the Community @amansoni! There's no option to go back to the previous version of the app. However, you can try the following syncing troubleshoot to get your data to your Dashboard. 

Hope this helps. Let me know how it goes. 

Want to get more active? Visit Get Moving in the Lifestyle Discussion Forum.


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‎11-22-2016 01:42

‎11-22-2016 01:42

I needed to forget my device on Bluetooth to make it work.
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‎01-16-2017 04:16

In response to amansoni

‎01-16-2017 04:16

Thank you!

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