Bluetooth rejecting pairing

[Taralocs]

 Blaze is rejecting Bluetooth pairing on my galaxy S8+. 

Moderator Edit: Updated Subject for Clarity

[Taralocs]

WOW! Thanks for responding. I guess blaze will be boxed up and returned.

[SantiR]

@Taralocs Welcome to the Fitbit family! The Samsung Galaxy 8+ is under the list of supported devices and should work properly. Are you still experiencing this problem?

If you are, I recommend trying these syncing troubleshooting steps for Android devices. That should certainly help you out.

Even though you have your Blaze paired to your account; if you happen to need to pair it again, or pair another one to a different account, please follow these set up steps for Android devices. That should help as well.

Hope this helps. Let me know how it goes! 

[Taralocs]

Thank you for response, however my issue is not syncing. My problem is that the Blaze is rejecting paring with my Bluetooth. It may be compatible with certain functions and that's totally unacceptable. 


Sent from my Samsung Galaxy smartphone.

[Rich_Laue]

Which screen in the Android app is giving the rejected by the Blaze, or should i ask what are you doing to get this message. You say their is not a problem with syncing, and we know that any time the phones Bluetooth is used to pair the tracker, the user will get a rejected by message

[Taralocs]

So, if you know this..what's your question. If the phone and tracker are compatible it shouldn't be rejected. 


Sent from my Samsung Galaxy smartphone.

[Rich_Laue]

If you are using the app to setup your tracker it will not be rejecting.

If you are in the phones bluetooth screen, trying to manually pair any fitbit tracker to any phone, you will always get the reject message.  Ic this is what you are doing, then yes the pair will be rejected.

[SantiR]

@Taralocs Thanks for your reply! If you are able to sync, that means that your Blaze is paired to your account and Bluetooth working well (paired). Why are you trying to pair it again? What are you trying to do? 

Can you share a screen shot of what exactly are you doing to get that message? That way we can help you further! 

Keep me posted! 

[Lethal777]

in the app tap on blaze icon and from there tap on notifications and turn on and allow all to run. PS, my amazing girlfriend showed me this...thanks honey.

[SantiR]

@Lethal777 Welcome to the Fitbit family! Thanks for sharing this amazing workaround! I'm pretty sure that will help other users as well. It is always good to share awesome workaround in the Fitbit Community!

Also, take a look at the Discussions Board as you will find a lot of interesting things there. Feel free to post on any thread you want. If you are looking for Fitbit friends to compete with on challenges, check this thread to add some! 

Thanks again and see you around! 

[Lethal777]

Thx SantiFitbit. im enjoying the site and the community. cheers. Lethal.