01-05-2016 17:11
01-05-2016 17:11
Answered! Go to the Best Answer.
Best Answer01-05-2016 19:03
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-05-2016 19:03
Welcome to the forums @atsdajay
If you use a mobile device your bluetooth must be turned on to sync. You don't need to have it on all the time, but only when you sync.
With a computer, you need your dongle plugged in to sync.
Does that help?
01-05-2016 19:03
Diamond Fitbit Product Experts share support knowledge on the forums and advocate for the betterment of Fitbit products and services. Learn more
01-05-2016 19:03
Welcome to the forums @atsdajay
If you use a mobile device your bluetooth must be turned on to sync. You don't need to have it on all the time, but only when you sync.
With a computer, you need your dongle plugged in to sync.
Does that help?