01-10-2019 10:43
01-10-2019 10:43
Hi, my old Fitbit had stopped recording my heart rate and sleep due to too much exposure to water, it wasn’t waterproof. I bought a new one that arrived today. How do I tell my Fitbit app on my android phone that I have a new, different Fitbit or do I not have to? I want to delete the old one if possible and if I need to. Thanks in advance
Answered! Go to the Best Answer.
01-10-2019 11:38
01-10-2019 11:38
Hi @shortyshort
Sync the old device for the last time and remove it from your account. Move it out of range from the new one you're setting up. Follow the directions - click - for adding a replacement Fitbit.
Let us know how things go for you.
Which new Fitbit style did you get? Exciting times!
01-10-2019 11:38
01-10-2019 11:38
Hi @shortyshort
Sync the old device for the last time and remove it from your account. Move it out of range from the new one you're setting up. Follow the directions - click - for adding a replacement Fitbit.
Let us know how things go for you.
Which new Fitbit style did you get? Exciting times!
01-11-2019 10:55
01-11-2019 10:55
Thanks Odyssey, I followed your instructions and it worked perfectly. I did have a Blaze, I now have a Versa. I need the large screen so I can see the time without my glasses and I needed something waterproof as it was water killed my Blaze. Time to get fit now!
01-11-2019 17:30
01-11-2019 17:30
Glad you took the time to update us with the happy news @shortyshort
I went from a Blaze to the Alta HR. Love my Fitbits.
07-05-2019 11:56
07-05-2019 11:56
Hi, thought I would post an update regarding my Versa. Exactly 6 month old, after two weeks of swimming daily it broke. The screen died. It still synced and I could then see my step count but I could not log swimming as an exercise. To their credit, Fitbit immediately agreed to send me a replacement Versa and it is on its way but I am now wary of using it to log my daily swims as I am sure this is what killed it. Any thoughts? I have been looking at the Charge 3 and it seems to have decent reviews, anyone any advice on how good it is at being waterproof and recording swimming?
Many thanks in advance.