help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Brand new Inspire HR firmware won't update

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-08-2019 12:23

‎07-08-2019 12:23

I got an Inspire HR today and I'm trying to set it up, it switches on and the screen works but every time I try to set it up I get to the firmware update stage. It comes up with an error message every time, it says "updating 1 of 3" then quickly says "! Could not update". It says that the phone and device are synced but the firmware won't update as I said, and the fitbit screen just says "fitbit.com/setup". I've switched off Bluetooth, removed the device from my app and re added, uninstalled the app twice, resterted the device about five times, tried it on two other peoples phones. Is there anything I can do, has anyone had this problem. I am so disappointed. 

Best Answer
5 REPLIES 5

‎07-08-2019 12:53

‎07-08-2019 12:53

Same here - i have done the same "troubleshooting" hints as SGall did. Nothing helped so far.

The FitBit Software shows firmeware Version 34.3001.40.50. Don´t know if this is relevant.

 

Best Answer
0 Votes

‎07-08-2019 13:40

‎07-08-2019 13:40

I have tried everything I can since noon when I received my Fitbit.  Nothing has worked. I am 94th in line to chat now

Best Answer
0 Votes

‎07-08-2019 14:27

In response to MrsPurple

‎07-08-2019 14:27

I'm pretty annoyed about this but somehow feel less bad if other people are having the same problem... Have decided to bring it back to the shop and maybe even upgrade to charge 3. Don't feel like giving the company money right now but my want for a good fitbit is greater! 

Best Answer
0 Votes

‎07-08-2019 14:28

In response to Kim10w

‎07-08-2019 14:28

Let us know if anything comes of it!! I've more or less given up but if there's a solution I'd love to know what can be done

Best Answer
0 Votes

‎07-09-2019 09:30

In response to SGall

‎07-09-2019 09:30

Today early in the morning, i tried to setup it another time and it worked! Progress bar on the mobile and Inspire. It´s working since the morning.

Maybe there is a backend problem?

Best Answer
0 Votes