04-06-2021
07:16
- last edited on
04-07-2021
17:41
by
SilviaFitbit
04-06-2021
07:16
- last edited on
04-07-2021
17:41
by
SilviaFitbit
My Smart Wake is broken and goes off multiple times after I dismiss it according to the official FitBit FAQ instructions. This bug is unlikely to ever be fixed, so I have two requests:
1. Tell the devs to bring back the ability to edit our alarms inside the FitBit app. This would solve the problem I'm having, as well as make it easier to approach my second request.
2. Add an option to skip a single occurrence of a recurrent alarm (e.g., if it's Wednesday night and my alarm is set to repeat every weekday, allow me to skip Thursday and go straight to Friday). If I turn the alarm off for one day, I have to set a reminder for myself to turn it on again the next day or I'll wake up late the following day; I have ADHD and the current "system" (which is my only option at the moment) is a disaster waiting to happen.
(Re:my Smart Wake problem, please do not link me to this thread: https://community.fitbit.com/t5/Other-Charge-Trackers/Charge-3-Silent-Alarm-Not-Dismissing/td-p/2998...
The "answer" in that thread is just to press the button, which is exactly what I have been doing, and it does not work for me or most of the people in that thread.)
Moderator Edit: Clarified subject
04-07-2021 17:50
04-07-2021 17:50
@Geedlet Hi there. Thank you for the detailed information shared.
I appreciate the research done prior to posting. Since you're still experiencing difficulties with the Smart Wake feature, please contact our Support team, they'll be happy to help an provide additional troubleshooting.
Regarding your inquiry about adding the option to set alarms on the app again, vote for this idea, these are reviewed by our team and the status will change depending on Fitbit plans.
In regards to adding a skip button, please post it in our Feature Suggestion board.
Have a nice day.
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