Bug report: Email disabled but receiving alerts

[IanPike]

Hi

Any idea if I've disabled email alerts, but still receiving them from Android/Sense with outlook. Rebooted, force stopped app multiple times. Is it not able to be turned off for Outlook or default email?

Thanks Ian

Phone : Pixel 5

Android App : 3.36 (20243545)

Sense firmware : 44.128.4.17 

Moderator Edit: Clarified subject

[RicardoFitbit · Accepted solution]

Hello @IanPike, welcome to the Community Forums.

 Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know when was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[IanPike]

Hi.

Thanks for that, removed app and reinstalled and seems to work.

A bit of a pain to re-set-up buy at least seems to fix email notication being switched off.

Thanks

[RicardoFitbit]

You're welcome @IanPike, your reply is also appreciated.

I'm happy to know that your issue was solved after trying the troubleshooting steps from my previous post. Please do not hesitate to contact me back if you require further assistance in the future or if you have any additional questions for me to answer, I'll be here ready to help you out. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.