Bug report: automatically tracked exercise prevents manual tracking of exercise

[adebaser]

Steps to reproduce:

1. Open the Fitbit app.
2. Start an exercise e.g. run or walk with connected GPS.
3. A few minutes in to the exercise my Fitbit Charge 3 vibrates to indicate that it has started tracking the exercise.
4. Minutes/hours later open the app and pause and then finish the exercise you were tracking.

Result:

You have the exercise tracked twice, with unpredictable results, e.g. the originally tracked one with the GPS map lacks heart rate data, and ALWAYS will, even though the data exists. It only gets tracked to the automatically tracked exercise (which I didn't want anyway), and the one I wanted tracked which shows the real distance and the map does not have any heart rate data.

Sometimes the automatically tracked exercise also lacks any map, even though Fitbit was using the GPS (verified by Google Maps having the data in my timeline) and Fitbit shows the distance information.

This picture is an example where I started a walk in the app at 16:19 and then it has totally broken and what it has tracked is useless since the two tracked things lack part of the information, they need to be merged. Deleting one will mean lost data. I have no way to fix this, what the app and device has done is useless and wasted the data it tracked.

[RicardoFitbit]

Hi @adebaser, it's nice to see you again participating here in the Community Forums! Sorry for the delay in responding your post.

First, I'd like to appreciate your time to share a post with so many details and with a screenshot attached, your patience with this situation is really appreciated. To better assist you with this and to gather more information before further investigating, can you please let me know which Android mobile device are you using? When was the first time you noticed this issue and how many times since then you experienced it? In the meantime I receive your answers, please try the following steps and let me know if the issue persists:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the Android version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply, don't hesitate to ask me any additional questions you may have.

[adebaser]

This still happens, is very easily reproducible, and those steps do nothing to help. It is a fault with the app.

I've just had 6 hours of data ruined, because the tracking that I started in the app (which has the GPS) doesn't have the heart data, and instead the tracker has tracked its own walks as separate activities alongside it. There's no way to merge them, so I either have to lose the map or the heart rate data.

Those steps you gave have nothing to do with anything I said. I think in future I basically must only track using the watch, NEVER with the app. You might as well remove that feature from the app, since it's so broken.

Edit: the app has removed/lost the automatically tracked walks (without me doing anything), so now the heart rate data seems to be completely lost. If I look at the walk I started in the app, it says "Not enough heart rate data available", even though a few minutes ago I could see two walks the tracker had tracked by itself which had full heart rate data.