C3 won't sync

[Ridin.lightning]

My phone updated a few days ago and then my fitbit app also updated, nothing works now.

I can't sync anything and from what I've been reading it seems like fitbit doesn't care. All there solutions point to the phone or user but not to their device.

When I turn on my bluetooth, every device shows up except the C3, even a device that's over 200kms away since my phone paired with it but it can't find the C3 less than 6 inches away. I think my phone and bluetooth work just fine, the software you are running in your products need major improvements.

Quit pointing the finger at your customers and figure it out 

[SteveH]

The usual things to try when you get syncing issues are:

• restart phone
• restart fitbit using this procedure: https://help.fitbit.com/articles/en_US/Help_article/1186/
• restart fitbit a few more times (it doesn't always work)
• "forget" the fitbit in the phone's bluetooth settings
• go through fitbit's troubleshooting guide at: https://help.fitbit.com/articles/en_US/Help_article/1866/
• if none of that works then contact customer support: contact.fitbit.com